Logs for jabber
[01:31:22] * sfyn joined the chat.
[01:31:25] * sfyn left the chat.
[02:14:20] * dynam1te left the chat.
[02:14:20] * dynam1te joined the chat.
[03:34:02] * aRyo joined the chat.
[03:36:55] * aRyo left the chat.
[03:36:57] * aRyo joined the chat.
[05:10:43] * grant22306 joined the chat.
[05:13:36] * grant22306 left the chat.
[05:24:57] * actual.intellegent joined the chat.
[05:32:51] * harlock joined the chat.
[05:58:19] * ThurahT left the chat.
[06:13:33] * ThurahT joined the chat.
[06:17:01] * aRyo left the chat.
[06:17:03] * aRyo joined the chat.
[06:17:30] * aRyo left the chat.
[06:17:34] * aRyo joined the chat.
[06:18:19] * sholl left the chat.
[06:21:34] * Alex joined the chat.
[07:02:21] * Vincent V. joined the chat.
[07:02:58] * Vincent V. left the chat.
[07:14:50] * yuppinturic joined the chat.
[07:45:50] * mebs joined the chat.
[07:52:55] * Alex left the chat.
[08:01:20] * Tobias joined the chat.
[08:13:51] * 007rishisharma007 joined the chat.
[08:13:51] * 007rishisharma007 left the chat.
[08:29:49] * NEOhidra joined the chat.
[08:37:04] * xjayantx joined the chat.
[08:37:04] * xjayantx left the chat.
[08:48:34] * yuppinturic left the chat.
[08:58:58] * Alex joined the chat.
[09:09:46] * treebilou joined the chat.
[09:13:10] * obama47931 joined the chat.
[09:13:23] * obama47931 left the chat.
[09:19:17] * Vincent V. joined the chat.
[09:23:07] * aRyo left the chat.
[09:48:29] * aRyo joined the chat.
[10:01:08] * actual.intellegent left the chat.
[10:02:55] * carter3121 joined the chat.
[10:08:40] * carter3121 left the chat.
[10:12:44] * bush59563 joined the chat.
[10:13:16] * aRyo left the chat.
[10:14:15] * Tobias left the chat.
[10:18:06] * bush59563 left the chat.
[10:22:11] * pierce51683 joined the chat.
[10:22:27] <pierce51683> Hi
[10:22:38] <pierce51683> How r u?
[10:23:04] <pierce51683> I have vicidial call center
[10:23:37] <pierce51683> and I am looking to handle the web chat and social media messages (like facebook and twitter) at the agent
[10:23:50] <pierce51683> in other words, we are looking to have a page that the agent login
[10:24:23] <pierce51683> to handle the web messages and facebook and twitter
[10:24:39] <pierce51683> anyone can advise from where to start? and if jabber solution can help in this?
[10:25:18] * aRyo joined the chat.
[10:25:21] * aRyo left the chat.
[10:25:35] * aRyo joined the chat.
[10:25:38] * treebilou left the chat.
[10:29:56] <aRyo> Hm..
[10:31:28] <aRyo> Which messages you mean in here?
[10:32:23] <pierce51683> web chat:
[10:32:37] <pierce51683> customer they might contact us via web site
[10:32:49] <pierce51683> so it is a chatting between the customer and the agent
[10:33:09] <pierce51683> this what i mean in web chat
[10:33:14] <pierce51683> is it clear?
[10:33:42] <aRyo> Do you mean Livechat?
[10:33:54] <pierce51683> yes
[10:34:20] <aRyo> Possible
[10:34:26] <pierce51683> Good :)
[10:34:31] <pierce51683> and one more thing:
[10:34:43] <pierce51683> handling facebook and twitter messages
[10:35:03] <pierce51683> to be handled from the facebook and distributed on the agents, is it possible?
[10:35:24] <aRyo> Twitter doesn't have chat
[10:35:43] <pierce51683> but twitter has messages
[10:35:54] <pierce51683> peopl can send messages on twitter ...
[10:36:46] * pierce51683 left the chat.
[10:38:46] * washington39456 joined the chat.
[10:39:24] <washington39456> Hi again:)
[10:39:34] <washington39456> i was talking about twitter messages
[10:39:38] <washington39456> and facebook
[10:39:49] <washington39456> ability to handle the messages and route it for the agents
[10:41:29] <aRyo> From where the customer would send the messages?
[10:42:03] <washington39456> from his facebook account
[10:42:14] <aRyo> As status?
[10:42:28] <washington39456> it is normal like when u login to facebook and u would like to send a message for a company or a person
[10:42:43] <aRyo> Or as a messages Inbox?
[10:42:45] <washington39456> what is the possibility to be able to handle these messages and route it for the agents
[10:42:53] <washington39456> yes as a message Inbox
[10:43:14] <washington39456> as i know that facebook and twitter has a standard method to integrate with them
[10:43:48] <aRyo> Hm.. I just know that
[10:44:33] <washington39456> facebook and twitter are called social media
[10:44:44] <washington39456> this is the ability to Integrate with social media
[10:45:03] <aRyo> That would also need an authentication from the customer
[10:45:23] <aRyo> Or agents
[10:45:40] <Alex> for Facebook its enough when your customer adds your app
[10:46:10] <Alex> in your app you can request xmpp permission
[10:46:27] <aRyo> Hm
[10:46:32] <washington39456> u mean to add the jabber at his facebook page?
[10:46:56] <aRyo> To route
[10:47:21] <washington39456> my app that has to be added is the jabber?
[10:47:37] <aRyo> Do you have fb chat account?
[10:47:39] <Alex> you have to create a facebook app
[10:47:52] <Alex> this app needs the xmpp permission
[10:48:15] <Alex> with your app Id you can login your customers then
[10:48:28] <Alex> when they have trusted your app
[10:48:35] <aRyo> I see
[10:49:24] <aRyo> Do you have fb chat account?
[10:49:28] * Z_God joined the chat.
[10:50:00] <Alex> every facebook account is also a facebook chat account
[10:50:04] <Alex> and yes I have onw
[10:50:12] <washington39456> so the people who login to facebook, if they visit my customer facebook page, they will be able to send a message for my customer
and then the messages will be routed for the agents?
[10:50:37] <aRyo> I think you should actived it first to get its jid
[10:51:39] <aRyo> Complicated but possible
[10:54:06] <washington39456> Thanks Alex
[10:54:08] <aRyo> Nice idea :-)
[10:54:10] <washington39456> I understood from u:
[10:54:29] <washington39456> that it is possible to handle these messages
[10:54:53] <washington39456> but we have to Integrated the Jabber appl with the facebook page that we are going to create it
[10:55:08] <washington39456> so in this case, the messages can be handled and routed for the agents
[10:55:11] <washington39456> i am correct?
[10:55:26] <Alex> its possible, but as long as we don't know all details about your application and your relationships, contact list and agents
we cannot give much advice
[10:55:26] <aRyo> These messages would become msg for the agents right?
[10:56:03] <washington39456> it is normal as facebook page
[10:56:09] * yuppinturic joined the chat.
[10:56:12] <washington39456> companies have facebook pages
[10:56:13] <aRyo> I mean not Inbox msg not chat msg
[10:57:01] <aRyo> I mean as Inbox msg not chat msg right?
[10:58:17] <washington39456> Inbox message yes
[10:58:34] <washington39456> also it is possible to be chat
[10:58:43] <washington39456> but maybe Alex can help more ...
[10:58:51] <aRyo> I see, so it will become like their collection of msg from several media
[10:58:51] <washington39456> i think they are the same, correct?
[10:59:33] <aRyo> Like Linkedin wall
[10:59:36] <washington39456> u mean inbox and chat? but will be via facebook
[10:59:42] <washington39456> same thing via twitter
[10:59:44] * washington39456 left the chat.
[11:11:40] * aRyo left the chat.
[11:19:14] * aRyo joined the chat.
[11:35:34] * yuppinturic left the chat.
[11:50:11] * dynam1te left the chat.
[11:50:50] * dynam1te joined the chat.
[11:54:27] * aRyo left the chat.
[12:08:35] * treebilou joined the chat.
[12:25:56] * yuppinturic joined the chat.
[12:33:12] * aRyo joined the chat.
[12:33:12] * aRyo left the chat.
[12:33:31] * aRyo joined the chat.
[12:34:07] * cherry^ joined the chat.
[12:34:12] * aRyo left the chat.
[12:48:56] * Hoody_K joined the chat.
[12:51:17] * actual.intellegent joined the chat.
[12:51:40] * naw joined the chat.
[13:12:17] * harlock left the chat.
[13:17:46] * vanburen64029 joined the chat.
[13:18:15] <vanburen64029> HI
[13:18:27] <vanburen64029> Sorry Alex
[13:18:31] <vanburen64029> I was disconnected
[13:19:55] <vanburen64029> I understood that we have to place the appl in the facebook
[13:20:02] <vanburen64029> so it can do the work we described
[13:20:21] <vanburen64029> but, how the intelligent routing (distributing) the messages on the agents will happen?
[13:20:42] <vanburen64029> when I say Intelligent, I mean: the routing to be based on some information
[13:26:24] * vanburen64029 left the chat.
[13:36:10] <Alex> you don't have to place the app in Facebook
[13:37:01] <Alex> you only need a Facebook app for authentication which your users must trust once. Then you could login to facebook chat from
your app, which can be a webApp, desktop App or whatever
[13:37:16] * naw left the chat.
[13:37:18] <Alex> because Facebook supports XMPP
[13:37:42] <Alex> for Twitter its different, there you need another API to access the data
[13:40:45] * MattJ joined the chat.
[14:00:11] * actual.intellegent left the chat.
[14:00:41] * cherry^ left the chat.
[14:02:11] * Tobias joined the chat.
[14:10:08] * Alex left the chat.
[14:11:08] * aRyo joined the chat.
[14:56:29] * aRyo left the chat.
[15:04:54] <pierce17589> Hello. I am attempting to set up my Lync infrastructure with XMPP federation for jabber.org. Should I use TCP or TLS dialback?
[15:05:57] <louiz’> what do you mean? Isn’t TLS a layer above TCP?
[15:11:44] * quincyadams61681 joined the chat.
[15:12:51] <quincyadams61681> dk
[15:14:00] <quincyadams61681> trying to learn about jabber. just got exposed to it. any recommendations how to use
[15:17:13] <louiz’> install a client, create an account, connect to it with the client
[15:18:42] * quincyadams61681 left the chat.
[15:21:31] * Hoody_K left the chat.
[15:21:34] * aRyo joined the chat.
[15:37:25] * arthur62688 joined the chat.
[15:40:22] * arthur62688 left the chat.
[16:11:00] <pierce17589> there are four options for XMPP federation louiz.
[16:11:27] <pierce17589> Google Talk uses TCP dialback. I'm trying to figure out what jabber.org uses, since TCP Dialback does not appear to work
[16:12:34] * NEOhidra left the chat.
[16:13:37] <louiz’> ok, don’t know.
[16:25:27] * aRyo left the chat.
[16:25:29] * grant32699 joined the chat.
[16:25:47] <grant32699> mm
[16:26:13] <grant32699> mm@pierce17589 @martbo
[16:26:46] * grant32699 left the chat.
[16:26:58] * usman-15@jabber.org joined the chat.
[16:28:08] <usman-15@jabber.org> ok
[16:28:49] * usman-15@jabber.org left the chat.
[16:29:28] * yuppinturic left the chat.
[16:48:01] * dreamcast joined the chat.
[16:55:20] * nixon8723 joined the chat.
[17:05:19] * nixon8723 left the chat.
[17:09:57] * aRyo joined the chat.
[17:34:25] * kf joined the chat.
[18:09:08] * anas-e joined the chat.
[18:11:29] <anas-e> what would be the default file transfer proxy for a selected jabber server
[18:18:46] * usman-15@jabber.org joined the chat.
[18:22:00] * usman-15@jabber.org left the chat.
[18:23:20] * aRyo left the chat.
[18:28:39] * anas-e left the chat.
[18:30:18] * EBRAHEM.94. joined the chat.
[18:32:41] <EBRAHEM.94.> مافي حدا
[18:32:41] * EBRAHEM.94. left the chat.
[18:32:45] * Alex joined the chat.
[18:32:59] * EBRAHEM.94. joined the chat.
[18:33:20] * EBRAHEM.94. left the chat.
[18:34:28] * EBRAHEM.94. joined the chat.
[18:34:28] * EBRAHEM.94. left the chat.
[18:35:51] * EBRAHEM.94. joined the chat.
[18:36:10] * EBRAHEM.94. left the chat.
[18:38:53] * Alex left the chat.
[18:48:44] * dreamcast left the chat.
[18:52:04] * Tobias left the chat.
[18:55:01] * adams46841 joined the chat.
[18:55:58] * adams46841 left the chat.
[19:03:19] * naw joined the chat.
[19:03:50] * yuppinturic joined the chat.
[19:28:38] * Tobias joined the chat.
[19:31:14] * naw left the chat.
[19:31:24] * naw joined the chat.
[19:57:13] * kf left the chat.
[20:02:03] * NEOhidra joined the chat.
[20:10:13] * evilotto joined the chat.
[20:19:17] * obama22458 joined the chat.
[20:20:04] <obama22458> hello
[20:21:19] <obama22458> datauin
[20:21:30] * obama22458 left the chat.
[21:10:27] * Kev joined the chat.
[21:20:18] * NEOhidra left the chat.
[21:25:46] * sammler joined the chat.
[21:25:55] <sammler> hello
[21:26:05] <sammler> somebody here?
[21:34:06] * sammler left the chat.
[22:01:15] * treebilou left the chat.
[22:10:34] * mebs left the chat.
[22:15:14] * Tobias left the chat.
[22:24:49] * naw left the chat.
[22:29:44] * Tobias joined the chat.
[22:39:39] * Bruno :P joined the chat.
[22:39:50] * Bruno :P left the chat.
[23:20:30] * Z_God left the chat.
[23:36:22] * Tobias left the chat.
[23:59:28] * yuppinturic left the chat.
[00:06:16] * MattJ left the chat.